Return & Refund Policy

We take great care while packing your order. However, in rare cases, the product may get damaged during transportation.

If you receive a damaged product, please contact us as soon as possible after delivery.

Important: A complete, continuous unboxing video is required to claim a refund or replacement for a damaged product.

The unboxing video should:

• Start before opening the package.
• Clearly show the package and shipping label.
• Show the complete opening of the package.
• Continue without cuts or edits until the product is fully removed and inspected.

This video helps us verify the condition of the product before and during unboxing.

Once we receive your unboxing video and necessary details, we will review the issue.

If the damage is confirmed to have occurred during transit, we may provide a refund or replacement, depending on the situation and product availability.

Refunds, when approved, will be initiated through the original payment method or the applicable payment process.

Since our products are handcrafted and made specifically for our customers, we generally do not accept returns or refunds for change of mind, personal preference, incorrect selection, or minor variations that are inherent to handmade products.

Our products are individually made using 3D printing and handcrafted finishing processes. Therefore, minor variations in texture, layer lines, colour, finishing, or appearance may occur.

These natural variations are not considered defects and are not eligible for return or refund.

If you receive an incorrect or missing item, please contact us immediately with your order details and an unboxing video. We will review the issue and assist you accordingly.

For any return, refund, replacement, or damaged-product concerns, please contact us with your Order ID, photographs/videos, and the complete unboxing video.

Email: thulirayanam@gmail.com
WhatsApp: +91 93631 72912

We will review each case fairly and provide the appropriate resolution.

Thank you for your support!